Building Bridges in Global Healthcare: The Journey of Sonam Garg Sharma, Founder of Medical Linkers

When faced with life’s toughest trials, most people seek comfort, clarity, and support. For Sonam Garg Sharma, the heartbreaking loss of her father to cancer became the catalyst for a mission that would reshape her life—and the lives of thousands of patients around the world. Today, as the Founder and CEO of Medical Linkers, Sonam leads a company that has helped patients from over 30 countries navigate complex healthcare journeys with dignity, transparency, and compassion. In this feature, we explore Sonam’s entrepreneurial journey, the pivotal moments that defined Medical Linkers, and her vision for transforming healthcare into a more human experience.

From Telecom to Healthcare: A Shift Fueled by Purpose

Sonam’s professional journey began far from hospitals and patient care. She started her career in telecom operations and management at Reliance Communications, where she honed skills in large-scale process management, organizational efficiency, and leadership.

“I learned how to build and manage systems at scale,” Sonam reflects. “But more importantly, I learned how critical empathy and clarity are in leadership.” Those skills laid the groundwork for her eventual transition into entrepreneurship. Yet, the real turning point came from an intensely personal chapter of her life.

The Moment That Sparked a Movement

“The true spark came when my own father was diagnosed with cancer,” Sonam shares candidly. “Even though we had the resources, we lacked the right guidance and support to navigate the system and get him the best possible treatment in time. The helplessness we felt made me realize how overwhelming and confusing the healthcare journey can be. Sadly, we lost him. That pain became my purpose.”

It was in that moment of grief that Sonam resolved to ensure no family would face such uncertainty alone. Out of this conviction, Medical Linkers was born—a venture designed to be a guiding hand for patients in need, especially those crossing borders in search of advanced care.

Identifying the Gaps: Why Medical Linkers Was Needed

Medical Linkers was created to address specific, overlooked challenges in international patient care:

• Lack of guidance for foreign patients: From visa complications to navigating unfamiliar medical systems, patients were often left isolated and vulnerable.
• Logistical and cultural barriers: Without a trusted facilitator, language, transportation, and administrative hurdles made treatment overwhelming.
• Continuity of care post-treatment: Many patients struggled to stay connected with their treating doctors after returning home.

Sonam explains, “Medical Linkers was built to be that bridge, ensuring patients feel supported not just during their hospital stay, but throughout their entire recovery journey. We provide everything from doctor referrals and visa support to emotional care. We’re not just a medical concierge; we’re family during one of life’s most difficult times.”

Building Credibility in a Male-Dominated Industry

The early days weren’t easy. Sonam recalls facing skepticism both as a woman founder and as a newcomer in the healthcare industry. “Trust and credibility were major challenges, especially in a male-dominated space. On top of that, I had to balance motherhood while building the business.”

Her strategy? Persistence and measurable outcomes. “I stayed fiercely committed to our mission, surrounded myself with a purpose-driven team, and let patient outcomes speak for themselves. Each satisfied patient became a living testimonial for what we stood for.”

A Defining Breakthrough

The biggest milestone came when India’s leading medical institutions entrusted Medical Linkers to facilitate care for international patients.

“That recognition was transformative,” Sonam says. “It validated our model of empathy-led healthcare facilitation and signaled to the world that we were more than just a startup—we were a trusted partner in global healthcare.” This breakthrough not only established Medical Linkers as a serious player but also set the stage for international expansion.

Today, the company operates across India, Turkey, and Singapore, offering a seamless medical journey for patients from diverse cultural and economic backgrounds.

The Medical Linkers Model: More Than Logistics

What sets Medical Linkers apart is its holistic approach. The company offers:

• Doctor referrals and second opinions — Ensuring patients make informed decisions.
• Hospital coordination — Managing admissions, appointments, and treatment schedules.
• Visa and travel assistance — Removing bureaucratic hurdles.
• Stay arrangements — Providing comfort for patients and families.
• Post-treatment follow-ups — Maintaining continuity of care through remote consultations.

But beyond these services lies the company’s unique strength: empathy. As Sonam puts it, “We don’t just connect patients with doctors; we connect them with hope, dignity, and the reassurance that they’re not alone.”

Expanding Horizons: The Future of Medical Linkers

Looking ahead, Sonam has ambitious plans for the next five years. “Our vision is to become the most trusted global healthcare navigation platform,” she says. “We plan to expand into Asia and Africa while leveraging digital tools to personalize care journeys.”

Medical Linkers is also venturing into wellness tourism, curating holistic health experiences that blend preventive medicine, rejuvenation therapies, and alternative healing. “We want to position Medical Linkers as a one-stop destination not just for medical treatment, but for mind-body wellness,” Sonam explains. This shift taps into the growing global demand for preventive and integrative health solutions, a space where India, with its deep-rooted wellness traditions, has much to offer.

Lessons in Leadership and Resilience

Sonam’s journey offers valuable takeaways for aspiring entrepreneurs:

• Turn pain into purpose. Personal struggles can spark powerful ideas that create real impact.
• Lead with empathy. Businesses built on human values stand out in crowded markets.
• Build trust step by step. Credibility grows not from words, but from consistent outcomes.
• Balance is possible. “As a mother and founder, I learned that resilience and support systems are crucial. Don’t be afraid to ask for help.”

Final Thoughts

From a career in telecom to becoming a global voice for compassionate healthcare, Sonam Garg Sharma’s story is one of resilience, vision, and empathy-driven leadership. Medical Linkers has already transformed countless lives, but its journey is just beginning. In a world where healthcare often feels transactional, Sonam’s mission is a reminder that healing is as much about human connection as it is about medicine.

Connect with Medical Linkers
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